Terms of Service

Overview
This website is operated by Petamor. Throughout the site, the terms “we”, “us” and “our” refer to Petamor. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies linked on this site.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read carefully before using our website or services. If you do not agree with any of these terms, you may not access the website or use our services.

We may update these Terms from time to time by posting changes on this page. Continued use of our website means you accept those changes.

1. Online Store Terms

You must be at least the age of majority in your state or territory of residence, or have permission from a parent/guardian, to use this site.
Our products must not be used for any illegal or unauthorised purpose.
Any breach of these Terms may result in termination of service.

2. General Conditions

We reserve the right to refuse service to anyone at any time.
You agree not to copy, duplicate, or exploit any part of the service without our written permission.
Credit card and payment details are always encrypted during transfer.

3. Accuracy of Information
We do our best to ensure product details and pricing are correct. However, we are not responsible if information on the site is inaccurate, incomplete, or outdated. Use of any material from this site is at your own risk.

4. Products and Services

Products may be available exclusively online and in limited quantities.
Colours, packaging, and images are represented as accurately as possible but may vary.
We may limit or refuse sales to individuals, households, or geographic regions at our discretion.
Prices and product descriptions may change without notice.
For returns, please see our Refund Policy.

5. Billing and Account Information
You agree to provide current and accurate purchase details for all orders. We may cancel or limit orders if we believe they are fraudulent or made by resellers/distributors.

6. Shipping and Delivery

Live larvae are shipped only on Mondays and Tuesdays to minimise delays in transit.
Dried products are shipped Monday to Friday.
Delivery times are estimates only and delays may occur outside our control.

7. Comments and Feedback
If you provide suggestions, reviews, or other content, you grant us the right to use them in any medium. We are not obligated to maintain confidentiality or compensate you for submissions.

8. Personal Information
Your submission of personal information is governed by our Privacy Policy.

9. Errors and Omissions
Occasionally, product information may contain errors. We reserve the right to correct any mistakes, including after an order has been placed.

10. Prohibited Uses
You may not use this site or its content:

For unlawful purposes
To harass, abuse, or discriminate
To upload malware or spam
To infringe on intellectual property rights
To interfere with security features

11. Limitation of Liability
Petamor is not liable for damages of any kind arising from the use of our products or services, including but not limited to lost profits, data loss, or indirect damages. To the maximum extent permitted by law, our liability is limited to the replacement of products or the amount paid by you for the product.

12. Indemnification
You agree to indemnify and hold harmless Petamor, its owners, employees, and partners from any claim related to your breach of these Terms or violation of any law.

13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will still apply.

14. Termination
These Terms remain effective until terminated by either you or us. You may stop using our site at any time. We may also terminate your access if you breach these Terms.

15. Entire Agreement
These Terms, along with any other posted policies (such as our Refund Policy and Privacy Policy), constitute the entire agreement between you and Petamor.

16. Governing Law
These Terms are governed by the laws of Australia.

17. Contact Information
Questions about these Terms should be sent to:
📧 Petamor.jolie@gmail.com
📞 0485 503 935