Privacy Policy

This Privacy Policy explains how Petamor collects, uses, stores, and protects your personal information when you interact with us online or offline, including through our website www.petamor.com.au (Site).

By using our Site, purchasing from us, or providing personal information, you consent to the practices described in this Privacy Policy.

Personal Information We Collect
The personal information we may collect includes:

Name and contact details (email, phone number, mailing address)
Payment details (credit/debit card information)
Order history and communications with us
Demographic details (postcode, preferences, opinions)
Information from surveys, promotions, or competitions
Website usage data (browser type, device info, session activity, location data)
Any other information you choose to provide to us directly

We may collect this information directly from you (e.g. when you place an order or contact us) or indirectly (e.g. through cookies or analytics).

How We Use Your Information
We may collect, hold, and use personal information for purposes such as:

Processing and delivering your orders
Communicating with you about your purchase, enquiries, or promotions
Improving our website, services, and customer experience
Running competitions, promotions, or surveys
Meeting our legal obligations
Considering applications for employment or collaboration

Disclosure of Personal Information
We may share your information with:

Service providers (payment processors, IT support, shipping and delivery services, marketing providers)
Our employees, contractors, and trusted business partners
Regulatory bodies or law enforcement, if required by law
Third-party analytics (such as Google Analytics) to help us understand website usage

Some of these third parties may be located outside Australia. When we share information overseas, we take reasonable steps to ensure your information is protected in line with Australian Privacy Principles.

Your Rights

Access & Correction: You may request details of the information we hold about you and ask us to correct anything inaccurate or outdated.
Restrict & Withdraw Consent: You may opt out of marketing communications at any time by contacting us.
Complaints: If you believe we have breached the Privacy Act 1988 (Cth), please email us with details. We will investigate and respond in writing.

Storage & Security
We take steps to safeguard your information through physical, electronic, and managerial measures. While we aim to protect your data, no online transmission is completely secure, and use of our Site is at your own risk.

Cookies & Tracking
Our Site may use cookies and similar technologies to improve your browsing experience and deliver targeted advertising (for example, via Google or Facebook). You can disable cookies in your browser settings, though some features of our Site may not function properly without them.

Links to Other Sites
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy
We may update this Privacy Policy from time to time by publishing the latest version on our Site. Please check back regularly to stay informed.

Contact Us
For any privacy-related questions or concerns, please contact us at:

📧 Petamor.jolie@gmail.com
📞 0485 503 935

Last updated: 01/10/2025